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Overview
Our refund and returns policy last 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If the delivered product is found to be defective, it will be repaired/replaced depending upon the category of product to be decided by shop.honeetechnocrats.com. Standard Warranties for the product shall apply as per the warranty terms of the brand.
In the case of a return/replacement/refund, we process the refund once the products have been received and verified at the warehouse. In case of cancellation of order, the refund would be processed within 7 working days as follows:
If the payment was made by Credit Card or Net Banking, we shall reverse the credit or credit the net banking account of the customer.
If the payment were made via PayPal/Payoneer/Razorpay, we would transfer the amount to the customer’s bank account.
For payments made through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 7 working days of us receiving the products back.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at honee.technocrats@gmail.com and send your item to our warehouse: A-156, Shyam Colony, Budh Vihar, Phase-2, Delhi-110086.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at honee.technocrats@gmail.com for questions related to refunds and returns.